GOVERNMENT OF PROVINCE
LUMBINI PROVINCE
MINISTRY OF HEALTH
DIRECTORATE OF HEALTH
Rapti Provincial Hospital, Tulsipur Dang
English
नेपाली

Citizen Charter


S.N. Description of Service Day and Time of Service Availability Responsibility of Service Recipient Fees Responsible Official Room No. Remarks
Contact Person Complaint Listener Decision Maker
1 Emergency Service Everyday 24 hours To provide all necessary health information to the health care personnel Free On Duty Staffs Department Incharge 11
2 Emergency Service Name registration Everyday 24 hours To provide all necessary health information to the health care personnel Free On Duty Staffs Department Incharge 16
3 OPD Name Registration Sunday- Friday 8am-1pm Take token and set until their turn arrive Free On Duty Staffs Department Incharge 16
4 Billing Everyday 24 hours Take token and set until their turn arrive According to the nature of case On Duty Staffs Department Incharge 16
5 Medicine Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 14
6 Gyeno Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 13
7 Surgery Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive According to the nature of case On Duty Staffs Related Doctor 12
8 Ortho Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive According to the nature of case On Duty Staffs Related Doctor 15
9 Dermatology Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 24
10 Paediatric Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 27
11 ENT Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 25
12 Dental Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive Free On Duty Staffs Related Doctor 8
13 Dressing Department Sunday- Friday 10 am_3 pm Take token and set until their turn arrive According to the nature of case On Duty Staffs Department Incharge 7 This Department is providing dressing of Wounds, Minor Surgery and Rabbies vaccine
14 Indoor Services Everyday 24 hours Take token and set until their turn arrive According to the nature of case On Duty Staffs Department Incharge 23 To provide necessary treatment and suggestion for patients
15 Maternity Service Everyday 24 hours To provide all necessary health information to the health care personnel Free On Duty Staffs Department Incharge 22
16 Laboratory Department Everyday 24 hours To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Department Incharge 19
17 Ultrasound/E.C.G Sunday- Friday 10 am_3 pm To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Related Doctor 9
18 ECG Everyday 24 hours To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Department Incharge 9
19 X_Ray Everyday 24 hours To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Department Incharge 18
20 X-ray Dental Sunday- Friday 10 am_3 pm To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Related Doctor 18
21 CT_Scan Everyday 24 hours To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Related Doctor 28
22 Operation Services Everyday 24 hours To provide all necessary health information to the health care personnel According to the nature of case On Duty Staffs Related Doctor 21
23 Dialysis Service Everyday 24 hours To provide all necessary health information to the health care personnel Free On Duty Staffs Department Incharge 36
24 DOTS Service Everyday 24 hours To provide all necessary health information to the health care personnel Free On Duty Staffs Department Incharge 10 To provide medicine to TB patients.
25 Chairman Hospital Development Committee Sunday- Friday 10 am_3 pm To tell problems of hospital to chairman of hospital development committee Free Chairman Chairman 2
26 Medical Superintendent Sunday- Friday 24 hours To tell problems of hospital to the Medical Superintendent. Free Medical Superintendent Medical Superintendent 1
27 Office Administrative work Sunday- Friday 10 am_5 pm To tell administrative problem to related person. Free Administrative Staffs Administrative Staffs 3
28 Pharmacy Department Everyday 24 hours purchase medicine according to their turn According to medicine. On Duty Staffs Department Incharge 39
29 Medical Record Department Sunday- Friday 10 am_5 pm Department Incharge should provide necessarry data Free On Duty Staffs Department Incharge 6